TERMS & CONDITIONS AND RETURN POLICY
CHEETAH STORIES SA
Version: July 2026
This document sets out everything you need to know about ordering from Cheetah Stories SA — the General Terms and Conditions governing your purchase, our Returns & Refunds policy, and your statutory Right to Cancel where applicable. Please keep a copy for your records.
Contents: General Terms & Conditions (Sections 1–11) · Returns & Refunds (Sections 12–18) · Your Right to Cancel (Sections 19–21) · Cancellation Form
Your Seller
Cheetah Stories SA
Vicolo Vertadello 4, CH-6648 Minusio, Switzerland
Tel: +41 78 832 27 27 · Email: standtall@cheetah-stories.com
General Terms & Conditions
Section 1 — Scope
1.1 These General Terms and Conditions (“GTC”) apply exclusively to the business relationship between Cheetah Stories SA (“Cheetah Stories”, “we”, “us”) and the customer (“you”) for goods ordered through the Cheetah Stories SA Online Shop at https://www.cheetah-stories.com.
1.2 Goods within the meaning of these GTC are all products and services available for online order in the Cheetah Stories SA Online Shop.
1.3 These GTC do not apply to orders placed with third parties outside the Cheetah Stories SA Online Shop.
Section 2 — Conclusion of Contract
2.1 Product presentations in the Online Shop are not binding offers; they are an invitation for you to submit one.
2.2 You submit a binding offer to purchase by clicking “Purchase.” We send an automatic acknowledgement of receipt by email — this confirms we have received your order, not that we have accepted it.
2.3 Depending on the payment method selected, we may verify your details, including creditworthiness relative to the order value, and may refuse acceptance based on that review.
2.4 The contract is only concluded once we confirm acceptance of your order by separate email, within a maximum of 2 working days.
2.5 The contract is concluded in English.
2.6 Your order data is stored in accordance with applicable legal requirements. Registered customers can view order data in their profile. If you lose your order documentation, contact us at standtall@cheetah-stories.com and we will send a copy.
Section 3 — Retention of Title
Goods remain the property of Cheetah Stories SA until full payment has been made and the order accepted.
Section 4 — Delivery
4.1 Cheetah Stories SA ships internationally, but reserves the right to refuse orders to countries where our service providers are not active. If this applies to your order, we will let you know immediately and refund any payment already made.
4.2 Delivery times differ between in-stock and made-to-order items and are shown in the Online Shop and in your confirmation email.
Section 5 — Prices, Shipping Costs & Customs Duties
5.1 The price shown at the time of order applies.
5.2 All prices in the Online Shop are in Swiss Francs and include statutory VAT at the applicable rate.
5.3 Delivery and shipping costs are shown separately at checkout.
5.4 For shipments outside the European Union and Switzerland, any customs duties, import taxes, or handling fees are charged separately and are the customer's sole responsibility. Any cost-estimate tool provided is for guidance only; Cheetah Stories SA does not guarantee its accuracy and additional charges may apply.
5.5 We reserve the right to change prices at any time. Price decreases do not entitle customers to compensation on orders already placed. Refunds and credits for returned or cancelled orders are calculated at the transaction value.
Section 6 — Payment Terms & Payment Methods
6.1 Payment is by credit card unless another method is offered at checkout. Your card is charged on completion of the purchase.
6.2 Unless otherwise agreed, the purchase price is due immediately on completion of the order.
6.3 If payment is not settled on time, Cheetah Stories SA may charge a reminder fee of up to CHF 30 per reminder, plus other costs such as collection costs, and may claim further damage if it can prove a higher loss resulted from the default.
Section 7 — Warranty
7.1 Cheetah Stories SA is liable for material and legal defects under applicable statutory provisions, in particular Art. 197 et seq. of the Swiss Code of Obligations. Warranty claims must be asserted in court within two years, beginning on the day the goods are delivered — or, for legal defects, on the day you become aware of the defect.
7.2 Customers in the EU and UK are entitled to the statutory minimum warranty period of two years from delivery. Nothing in this section limits statutory consumer rights under applicable Swiss, EU, or UK law.
Section 8 — Copyright
The content and structure of the Cheetah Stories SA Online Shop and any other Cheetah Stories SA websites are protected by copyright, trademark, and related intellectual property laws — including all text, images, graphics, sound, video, and animation files, whether provided by us or by third parties. Copying, altering, or otherwise using this content for anything beyond private use — including distribution, publication, reproduction, or use on other websites — requires our prior written consent.
Section 9 — Data Protection
Please refer to our separate Privacy Policy for details on how we handle data protection and data security. You may save or print the Privacy Policy for your records.
Section 10 — Promotional Vouchers
10.1 Promotional vouchers are issued by Cheetah Stories SA as part of advertising campaigns, free of charge, for a defined validity period. They cannot be purchased.
10.2 Promotional vouchers are redeemable only within their validity period and only once per order. Certain goods may be excluded from a given promotion, and a minimum order value may apply.
10.3 The value of the goods ordered must be at least equal to the voucher value; any shortfall must be settled through another payment method. Voucher value is not paid out in cash and does not bear interest.
10.4 Vouchers cannot be redeemed after an order is placed, cannot be transferred to third parties, and cannot be combined with other promotional vouchers unless we agree otherwise.
10.5 If a promotional voucher was used and a return reduces the order's total value below the voucher's threshold, Cheetah Stories SA reserves the right to charge you the original price of the retained goods.
10.6 Promotional voucher value is not reissued if the order is returned or the right of withdrawal is exercised.
Section 11 — Governing Law & Jurisdiction
11.1 Swiss law applies, excluding conflict-of-law principles and the UN Convention on Contracts for the International Sale of Goods (CISG).
11.2 If you have no general place of jurisdiction in Switzerland, have moved your residence abroad after the contract was concluded, your residence is unknown at the time a claim is filed, or you are a merchant acting in that capacity, the exclusive place of jurisdiction is the competent court at our registered seat in Minusio, Canton Ticino, Switzerland.
11.3 Should any individual provision of these GTC be or become invalid, in whole or in part, this does not affect the validity of the remaining provisions.
Returns & Refunds
Many Cheetah Stories items are made to order, and the policy differs depending on the product — the product page tells you which applies before you buy.
Section 12 — Return Window & Eligibility
12.1 You have 14 days to return your order, counted from the day after you receive it. Your return must be initiated with us within this period, and the goods must be dispatched (postmarked) within the same 14-day window.
12.2 Standard (non-made-to-order) items may be returned within this window for any reason, for a full refund to your original payment method.
12.3 Made-to-order items are not covered by the statutory right of cancellation, since they are crafted specifically for you. As a goodwill gesture, we accept returns of made-to-order items within the same 14-day window, issued as store credit rather than a refund. This is offered at our discretion and does not create a legal entitlement to a refund for made-to-order goods.
12.4 To be eligible for return, an item must be:
– Unworn, unused, and in perfect condition. Soles are delicate — try shoes on over carpet or a towel only.
– Complete with its original packaging and all components. Product packaging — including protective bags, vanity kits, and shoe boxes — is considered part of the goods; a missing or damaged component may be treated as deterioration of the goods and may result in a request for its return or a compensation claim.
– Returned with the tag and any protective films still attached, where applicable.
12.5 Returns that don't meet these conditions, or that are dispatched after the 14-day window, cannot be accepted.
Section 13 — How to Return
1. Email us at standtall@cheetah-stories.com within 14 days of receiving your order to let us know you'd like to return it.
2. Pack with care — include all components, and use the original box or a similar one, with toes properly stuffed and packaging adequately padded.
3. Send it back to the return address below, postmarked within the 14-day window.
Questions any time: standtall@cheetah-stories.com.
Section 14 — Return Address
Cheetah Stories SA, Vicolo Vertadello 4, CH-6648 Minusio, Switzerland
Section 15 — Return Shipping Costs
15.1 Customers cover the cost of return shipping. This keeps our pricing fair and encourages mindful purchasing.
15.2 For returns shipped from outside Switzerland, the customer is responsible for any customs duties, import taxes, or customs handling fees arising from the return shipment.
Section 16 — Refund Timeline
Once we've received and inspected your return, we process it within 10 business days. Standard items are refunded to your original payment method. Made-to-order items returned under our goodwill policy receive store credit via gift voucher instead.
Section 17 — Exchanges
We don't offer direct exchanges. Return your item and use the resulting store credit or refund to place a new order.
Section 18 — Wrong, Defective & Non-Returnable Items
18.1 If something arrives wrong or defective, email standtall@cheetah-stories.com with images of the issue and we'll resolve it as quickly as possible.
18.2 The following cannot be returned: gift cards; items purchased through our Second Love sale.
18.3 Cheetah Stories SA reviews purchasing behaviour periodically. If more than 50% of a customer's purchases over a trailing 12-month period are returned, we reserve the right to temporarily or permanently restrict that customer's account.
Your Right to Cancel
Section 19 — Right to Cancel
Consumers — meaning any individual acting for purposes wholly or mainly outside their trade, business, craft, or profession — residing in the European Union or United Kingdom have a statutory right of withdrawal under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013.
You may withdraw from your purchase within 14 days of receiving the goods, without giving any reason. This statutory right runs concurrently with, and is fully covered by, the 14-day return window described in Section 12.
This right does not apply to made-to-order or clearly personalised items, in line with Article 16(c) of Directive 2011/83/EU and Regulation 28(1)(b) of the UK Consumer Contracts Regulations 2013. Made-to-order returns are handled under the goodwill store credit policy in Section 12.3.
Section 20 — How to Cancel
To exercise your right to cancel, notify us in writing — by letter or email to standtall@cheetah-stories.com — of your decision before the 14-day period expires. Sending your notice before the deadline is sufficient to meet it; the goods themselves must then be sent back without undue delay and in any event within 14 days of that notice.
Send the goods to:
Cheetah Stories SA, Vicolo Vertadello 4, CH-6648 Minusio, Switzerland
Section 21 — Effects of Cancellation
If you cancel under this right, we will reimburse all payments received from you, including standard delivery costs (excluding any supplementary cost from choosing a delivery type other than our least expensive standard option), without undue delay and no later than 14 days after we are informed of your cancellation. We may withhold reimbursement until we've received the goods back, or you've supplied evidence of having sent them, whichever comes first.
Reimbursement is made using the same payment method as your original transaction, unless expressly agreed otherwise, and you will not incur fees as a result. We may deduct from the reimbursement for any loss in value resulting from handling beyond what's necessary to establish the nature, characteristics, and functioning of the goods.
You bear the direct cost of returning the goods.
Cancellation Form
If you wish to cancel your contract under Section 19, complete and submit this form.
Cheetah Stories SA, Vicolo Vertadello 4, CH-6648 Minusio, Switzerland · Email: standtall@cheetah-stories.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*):
_____________________________________________
_____________________________________________
Ordered on (*) _____________________________________________
Received on (*) _____________________________________________
Name of consumer(s): _____________________________________________
Address of consumer(s): _____________________________________________
Signature of consumer(s) (paper submissions only): _____________________________________________
Date: _____________________________________________
(*) Delete as appropriate.
Version: July 2026 — Cheetah Stories SA, Vicolo Vertadello 4, CH-6648 Minusio, Switzerland